Annual Report: Regional 9-1-1

AACOG purchases the equipment and software necessary at each of the 9-1-1 emergency call centers for seven rural counties within the Alamo Region. These counties include Atascosa, Bandera, Frio, Gillespie, Karnes, Kendall, and Wilson Counties. Monitoring and maintenance of the 9-1-1 equipment and software are also some of the other responsibilities that are a part of AACOG’s 9-1-1 Department. The AACOG emergency 9-1-1 call center system serves 74,746 landlines and represents 202,147 residents.

Additionally, work continues towards a “Next Generation 9-1-1” system. This system is an emergency call delivery and response system that will be able to use information and the latest technologies for better service to our communities. Some of these technologies include text, sms, pictures, and video streaming.

Funding for the 9-1-1 Program are provided through state collected funds from telecommunications taxes, fees, and surcharges which are then distributed to AACOG through the Commission on State Emergency Communications (CSEC). These funds are then used to purchase equipment and supplies for the seven county public safety answering points (PSAP’s). These funds were reduced by 25% in Fiscal Year 2012. However, despite this obstacle, 9-1-1 staff developed a plan to increase safety awareness by collaborating with the new “Kids Hero's” program and the “Know Your Location” campaigns. These projects stem from collaboration with the Commission on State Emergency Communications (CSEC), Public Educators of Texas (PET), and the National Public Educators Forum. The 9-1-1 Department is committed to enhancing the 9-1-1 Public Education Program as well as reinforcing safety and technological awareness in the Alamo Region.