CARE Program

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What is it?

 Busing, car/vanpooling, cycling, or walking to work is good for the air as well as your pocket book. But what do you do when an emergency comes up, you need to get home in a hurry, and you’re stuck at work without your car?

That’s where the Alamo Area Council of Governments’ CARE Program can really help out. Through, the CARE Program provides up to four rebate coupons per year that you may request to receive reimbursement of up to $50 for cab (or other ride-for-hire service) fare home when an emergency occurs while you are at work. If you live more than 12 miles from where you work, you may choose to use your rebate coupon for a basic rental car charge instead of a cab fare, from a car rental service (such as Enterprise) that will pick you up at your place of employment. The up-to-$50 reimbursement does not cover tips, gasoline, or other charges that may be associated with taking a cab or renting a car.

How do I know if I'm eligible?

If 1) you live and work within the eight counties surrounding San Antonio*; 2) you carpool or vanpool, take the bus, ride a bike, or walk to work an average of three times per week or more; and 3) you record your trips and keep your home, organization, and email address current on you are eligible to participate. 

What's considered an emergency?

The types of emergencies for which you may be reimbursed are:
  • You have a personal or family illness or injury while you are at work
  • You learn there’s a fire or break-in at your home while you are at work
  • You are stranded at work due to your carpool/vanpool driver's illness or emergency
  • Your supervisor is requiring that you work overtime on short notice
Some examples of trips that would NOT be considered reimbursable are:
  • Your origin (beginning point) is not the address of your place of employment
  • Your destination (ending point) is not your home, place you’ve left your car, or a medical facility
  • You have left work to run personal errands or go to the airport for a scheduled trip
  • You go to a meeting or a previously arranged appointment
  • You experience a weather-related event such as a rain storm
  • You experience transportation system delays
  • The vehicle in which you’ve come to work or your bicycle has broken down
  • Your building has closed (e.g., due to a power outage)
  • You have chosen to work overtime
  • You are fired from your job

About Program Funding

The CARE program is administered by AACOG’s Commute Solutions Program, which is a Surface Transportation Metropolitan Mobility project funded by the Texas Department of Transportation. Other program supporters include VIA Metropolitan Transit and Enterprise Rent-A-Car. 

*The eight counties surrounding San Antonio include Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, and Wilson Counties.