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BAAA - Ombudsman Program

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1. Where do consumers file complaints about nursing homes and assisted living facilities?

To file complaints of this nature, contact the Texas Department of Aging and Disability Services complaint hotline at (800) 458-9858.

2. In cases of financial exploitation of the elderly, where can consumers file complaints?

Complaints of this nature should be filed with the Texas Department of Families and Protective Services complaint line at (800) 252-5400.

3. If consumers do not know how to contact their regional ombudsman program, where should they call?

Contact the Texas Department of Aging and Disability Services at (800) 252-2412.