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To be covered in this session, for example:
Transit agencies have a responsibility to have a process in place that ensures responsiveness and timely follow-up to requests and documentation. The process for requesting a reasonable modification must be advertised and easily available to the public and in accessible formats. Additionally, transit must have a mechanism to hear disagreements or complaints related to this process or perceptions of disability discrimination from riders.
Additionally, the ADA complaint process and handling of complaints will be covered. Ample time will also be given to general ADA related hot topics in providing service to customers.