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A new Communications Field Training Officer (CTO), this course will teach you the basic processes to apply when training new telecommunicators. If you are a CTO Program Manager who has not attended CTO training, this course will equip you with the skills to handle CTO and Trainee situations within your agency. Communications center shift supervisors who attend this course will learn helpful information that will enable them to work effectively with the CTOs and Trainees on their shifts.
We will identify and examine the many complex roles of the CTO. Legally defendable standardized evaluation procedures will be instructed through discussion and practical exercises. You will learn about two types of CTO program structures and program documentation. Remedial training action plans will be developed to address employee performance deficiencies and trainee terminations will be addressed.
The course will provide you with the information you will need to create a CTO program from scratch or to make valuable improvements to an existing program. The instructors teach and consult about CTO/FTO issues.